Welcome to DispatchOne

Creating and Managing Users

Using DispatchOne as a Business Owner

Creating and Managing Teams

Features available on DispatchOne

Glossary

Tracking Dispatches

Managing Orders

Creating and Managing Vehicle

Creating and Managing Vehicle Models

Using DispatchOne as a Team Manager

Creating Orders

Creating Dispatches

Adding and Managing Drivers

Creating Optimized Routes using Route Optimizer

Adding and Managing Vehicles

Getting Started with DispatchOne

Managing Notification Settings

Using DispatchOne as a Driver

Creating and Managing Facilities

Creating and Managing Riders

Completing an Order on Driver App

Downloading OS1 Driver App

Logging in to OS1 Driver App

Order to Dispatch - a quick video tour

Payment Gateways

Know about DispatchOne and the features offered.

About DispatchOne

New to DispatchOne? Get to know how and where to start.

Getting Started

For Business Owner

For Team Manager

For Driver

Welcome to DispatchOne, the perfect solution for effectively managing your delivery operations. Dispatchone streamlines your dispatch operations, allowing you to focus on your core business.With DispatchOne, you can easily track your orders in real-time and plan your routes well in advance. Assigning, scheduling, and monitoring tasks becomes a breeze while optimizing delivery routes and managing resource allocation is a seamless process. Gain actionable insights from our analytics features to analyze fleet and rider performance, enabling you to optimize operations and improve efficiency.DispatchOne provides a user-friendly mobile application that empowers your drivers with comprehensive task details, including delivery time, location, task description, and order type. They can conveniently scan barcodes, add notes or images, collect a payment, and collect customers' digital signatures to confirm order completion.Additionally, DispatchOne offers advanced customer communication features. You can notify customers about the expected time of arrival and provide them with order tracking links via email and SMS, elevating the customer experience and increasing satisfaction.Congratulations on choosing DispatchOne to elevate your business' delivery operations to the next level.&nbsp;&nbsp;<h2 style="text-align:justify;">&nbsp;</h2>

On DispatchOne, a Business Owner is a user who holds administrative privileges. This user is empowered with the responsibility of managing organization settings, managing users, and providing supervision for all teams. On top of these, the business owner can also act as a Team Manager if required.As a Business Owner, DispatchOne helps you to stay on top of things by enabling the following:<figure class="image"><img src="https://cdn-assets.productfruits.com/b7cd2b4a-8bd0-4c21-9556-053e34c3e18e"></figure>User Management: Facilitate the creation and administration of users and their access levels. This encompasses the process of creating users (including Business Owners, Team Managers, and Drivers), allocating appropriate roles and permissions, and managing user authentication and authorization.Team Management: Organize your operations into teams and allocate different resources to each team, such as Team Managers, Field Executives, and Vehicles.Facility Management: Efficiently create and manage facilities like stores and warehouses on DispatchOne, allowing you to replicate your on-ground operations seamlessly.Vehicle Management: Effectively establish and handle your fleet within DispatchOne, associating vehicles with drivers to streamline the creation and management of dispatches.System Configuration: Customize the system according to your organization's preferences. Define parameters such as the timing and modes of notifications sent to consignees.<h2>&nbsp;</h2>

On DispatchOne, a Team Manager is a person who takes care of the operations. This person is empowered with the responsibility of managing riders, vehicles, orders, and dispatches for all teams the person is responsible for.&nbsp;As a Team Manager, DispatchOne helps you to stay on top of things by enabling the following:<figure class="image"><img src="https://cdn-assets.productfruits.com/3f2a6378-6f6e-4e14-9db1-764ec7c01df1"></figure>Vehicle Management: Effectively establish and handle your fleet within DispatchOne for the all the Teams the Team Manager is part ofDriver Management: Facilitate the creation and administration of drivers for all the Teams the Team Manager is part ofManaging Orders: The Team Manager can create orders on DispatchOne. Once the orders are created the Team Manager can assign orders to drivers based on factors such as delivery location, delivery time, and rider availability. This helps ensure that the right orders are assigned to the right riders at the right time, reducing the risk of errors or delays. The Team Manager is responsible to complete the orders createdManaging Dispatches: The Team Manager can either use the Route Optimizer to create optimized routes or create the dispatches manually. The Team Manager can manage these dispatches by assigning them to the most efficient driver based on factors such as driver location, delivery location, delivery time, and package size. This helps ensure that packages are delivered on time and efficientlyReal-time monitoring: DispatchOne provides real-time monitoring and tracking of orders and drivers, allowing the Team Manager to track the progress of each order and ensure that orders are delivered on time. Any delivery exceptions or delays can be identified immediately, allowing the dispatcher to quickly respond and keep customers informed about the status of their deliveries.Reporting and analytics: DispatchOne provides real-time analytics that provides the Team Manager insight into delivery performance, including delivery times and delivery success rates. The Team Manager can use this information to optimize delivery processes, reduce costs, and improve customer satisfaction.Overall, DispatchOne helps Team Managers automate and optimize the delivery process, freeing up time to focus on more strategic tasks such as analyzing data, optimizing routes, and improving overall delivery performance. By providing real-time monitoring &amp; tracking and advanced analytics, DispatchOne helps Team Managers ensure that packages are delivered on time while minimizing delivery costs and enhancing customer satisfaction.

On DispatchOne, a Driver/Rider is a user who actually fulfils your order. DispatchOne has built a mobile app specifically for the drivers and only the drivers do have access to this app. Here's an overview of what your typical day might look like for a Driver using DispatchOne.&nbsp;<figure class="image"><img src="https://cdn-assets.productfruits.com/2f9861cc-c020-4ca8-8652-b88a60884d82"></figure>The DispatchOne Driver App provides comprehensive features to empower your drivers in efficiently manage and complete their orders. Here are some key functionalities of the app:<ol><li>Task Management: Drivers receive a clear and organized list of tasks for the day, ensuring they have a complete overview of the tasks they need to complete</li><li>Communication and Navigation: The app allows drivers to easily communicate with consignees by providing contact information and a built-in calling feature. Additionally, integrated navigation functionality assists in seamless route guidance to the consignee addresses.</li><li>Barcode Scanning: Drivers can conveniently scan shipment barcodes using the app, enabling efficient processing and tracking of shipments throughout the delivery process</li><li>Proof of Delivery: The app enables drivers to capture proof of delivery using various methods, including capturing images or obtaining digital signatures from consignees. This helps ensure accurate and reliable documentation of completed deliveries.</li><li>Real-time Customer Notifications: Customers are automatically notified in real-time about the status of their orders, including pickup and delivery updates. This enhances transparency and keeps customers informed throughout the delivery journey. &nbsp;</li></ol>

Here we show you a quick tour on how to create an order and dispatch it.<figure class="media"><div data-oembed-url="https://youtu.be/RiBGYMW7ugY"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/RiBGYMW7ugY" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure>

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About DispatchOne

Getting Started

For Business Owner

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