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About DispatchOne
Welcome to DispatchOneFeatures available on DispatchOneGlossary
Getting Started
Getting Started with DispatchOne
For Business Owner
Using DispatchOne as a Business OwnerCreating and Managing TeamsCreating and Managing FacilitiesCreating and Managing UsersCreating and Managing RidersCreating and Managing Vehicle ModelsCreating and Managing VehicleManaging Notification SettingsPayment Gateways
For Team Manager
Using DispatchOne as a Team ManagerOrder to Dispatch - a quick video tourCreating OrdersManaging OrdersCreating DispatchesTracking DispatchesAdding and Managing DriversAdding and Managing VehiclesCreating Optimized Routes using Route Optimizer
For Driver
Using DispatchOne as a DriverDownloading OS1 Driver AppLogging in to OS1 Driver AppCompleting an Order on Driver App

Managing Notification Settings

On DispatchOne, you can send notifications to your end users based on the order journey. These notifications give your end users clear visibility of their orders and keep them informed. DispatchOne gives you the ability to decide for which order events you want to send and for which you don't want to send. 

DispatchOne offers two modes through which notifications can be sent:

  1. Email (Available for India & USA)
  2. SMS (Available for India)

The events on which consignee notifications can be sent are as follows:

  1. Order Created: When the order is successfully created on DispatchOne
  2. Rider Assigned: When the dispatch to which the order was assigned is started
  3. In Transit: When the order is picked up or the Rider has started
  4. Order Delivered: When the order is successfully delivered to the consignee
  5. Order Undelivered: When the order could not be delivered 
  6. Order Canceled: When the order was cancelled

As part of the notification, DispatchOne also sends out the link to the Consignee Tracking so your end user will have a very clear idea of where the Rider is at any given time.

Changing the Notification Settings

To change the Notification Settings, click on the "Settings" link in the side navigation menu. Under the Settings Page navigate to “Notification”. On the Notification page

  1. Click on the 'Edit' button
  2. Once you click on the edit button you can select the events against the modes available
  3. Once you have made the changes click on the "Update" button to apply the changes


 

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